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Installation Error (8)


Posted: 11/04/2004 7:19:25 AM

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Hello,

After inputting the database information and pressing the continue button, I just get a screen with the logo on it and nothing else. Any ideas?? :-?

Cheers

Pete

Posted: 11/04/2004 11:38:39 AM

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Hi Peter,

A few users are reporting this problem, but so far we could not replicate it on our test servers. We are working with a couple of users to debug the problem directly on their servers, so we get a better understanding of it.

If you'd like to help, please send us the root pass and the FTP information for the location where you are experiencing this problem, to support@intechnic.com. (We recommend that you create a temp FTP account for us, or just change the password and then change it back when we are done).


Thanks!

Posted: 11/04/2004 12:29:12 PM

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Yes, I get the same thing. Unfortunately I can't give FTP access ... for security reasons we're not allowing it on our new server.

Anything else I can do ...

Posted: 11/04/2004 1:01:14 PM

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Kelly,

I think your problem is related to your host. Can you run the installation through IP address?

Thank you.

Posted: 11/04/2004 1:13:09 PM

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Nope - you can get to the page via the IP, but still with the same cut off screen.

Posted: 11/04/2004 2:08:45 PM

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Hi Kelly,

We are following up on this with you via email.

Thanks!

Posted: 07/02/2006 3:11:53 PM

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Hello,

I have the same problem ... a white screen appear after validating the configuration of the database ... so i don't know what to do after that ... Can you help me please ?

Many Thanks !

Posted: 07/03/2006 1:41:30 PM

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viking86 wrote:07/02/2006 3:11:53 PM
Hello,

I have the same problem ... a white screen appear after validating the configuration of the database ... so i don't know what to do after that ... Can you help me please ?

Many Thanks !


Please open a support ticket for this issue.

Thanks.